Your information, handled with care.

Mavka Travel Atelier operates the travel and reservation services described on this website under BRG Group Turizm Seyahat Acentası (TÜRSAB 8858). Privacy requests may be sent to info@mavkatravel.com.

Depending on the service, this may include:

• name, contact information and account details;
• reservation, stay, tour, transfer and special-request information;
• guest name, date of birth and nationality when required for a booking;
• agency or supplier company and verification information;
• payment status and transaction references, but not card data entered on a licensed payment provider’s checkout;
• technical, security and consent records necessary to operate the website.

We use personal data to answer requests, prepare and perform reservations, coordinate suppliers, provide support, meet accounting and legal obligations, protect accounts, prevent misuse, maintain service records and—only with the required choice or permission—measure website usage or send marketing communications.

Data is collected from forms, account activity, reservation communications, approved agencies or suppliers, and the systems used to perform the requested service. Processing is based, as applicable, on steps requested before a contract, performance of a contract, legal obligations, legitimate operational and security interests, or consent where consent is required.

Only the data needed for the service may be shared with relevant hotels, tour or transfer suppliers, guides, event partners, payment providers, technology and hosting providers, professional advisers or competent authorities. International transfers, when necessary for the selected service or infrastructure, are handled with the safeguards required by applicable law.

Records are kept only for as long as needed for the purpose, reservation support, disputes, accounting, legal retention and system security. Access controls, audit records, backups and other technical and organisational measures are used according to the nature of the data and service.

Essential storage is used for language, session and security functions. Analytics starts only after the visitor grants consent. With that consent, Google Analytics and MAVKA’s privacy-conscious reporting record a random browser identifier, a sanitised page path, campaign labels, country code, device group and interactions such as WhatsApp, contact and reservation-start clicks. Form contents, names, email addresses, phone numbers, payment details, raw IP addresses and full referrer URLs are not stored in analytics records. Consent can be changed through the cookie preference control.

Subject to the law that applies to you, you may request information, access, correction, deletion, restriction, objection, portability or withdrawal of consent. We may ask for information needed to verify identity before acting on a request. You may also contact the competent data protection authority.

This notice may be updated when services, processing purposes or legal requirements change. The effective date at the top identifies the current published version.